returns
we do not offer refunds to the original payment method.
if your item arrives damaged or faulty, please contact us within 7 days of delivery. once approved, the item must be returned unused and in the same condition you received it. store credit will be issued after the return is received and inspected.
store credit
approved returns are issued as store credit only. store credit is issued once the return is received and inspected.
final sale items
final sale items cannot be returned for store credit.
exchanges
we accept exchanges for resizing within 7 days of purchase. we prefer customers bring back the original jeans and try on the new size in person. size changes are free of charge. exchanges are limited to once per order.
lost or stolen packages
ettie is not responsible for lost or stolen packages once tracking shows the order has been delivered. if your package is missing, please contact the shipping carrier directly to file a claim.